Jim Donovan

Resume'

(Resume in PDF format)

PROFILE:

A technical professional specializing in enterprise and cloud based software solutions, embedded systems, networking, telephony, and software development tools; a positive and enthusiastic educator and technologist. A problem solver who works thru challenges to find mutually beneficial solutions; a solid track record for leading projects which meet deadlines and accomplish goals within budget. A field sales technical expert I‘ve delivered revenue performance on quota for Forture 50 companies with consistent growth and high customer satisfaction.

RELEVANT SKILLS:

  • Life-cycle Project Lead in systems deployment, expert in workflow / requirements analysis
  • Able to articulate and convey complex concepts to an audience with various backgrounds, to maintain interest and drive teams toward enthusiastic positive results for all parties involved
  • Individual contributor, diligent schedule tracking ability, user of Contact Relationship Management (CRM) and project tracking systems (JiveOn, SharePoint) web authoring, web teaming and social media tools.
  • Technical Field Sales at both large and small companies with excellent revenue generation ability.
  • Enthusiastic practitioner of Agile/SCRUM; team enabler for SCRUM principles and Agile deployments.
  • Individual contributor diligent at scheduling, Task/User Story tracking, with BurnDown, WorkFlow, and also an advocate of Social Teaming tools, Dashboards using IBM’s RTC, Microsoft’s TFS and SharePoint or JiveOn

EMPLOYMENT EXPERIENCE:

Electric Cloud, via remote office – headquarters: San Jose, CA (2014 - 2015)

    Solutions Engineer: Northeast Region for ElectricFlow and ElectricAccelerator tool suites for "DevOps"
  • Software Dev Automation Field Sales, Customer PoC and Deployments on New England Technical Team
  • Proof of Concept “PoC”, helped customers in pilot project scoping and determining criteria for success, project planning, implementation of evaluation project; and subsequent ROI to close deals.
  • Ongoing customer deployment mentoring and coaching – for education planning and issue escalation via Tech Support and Service teams for on-site intervention at clients in the Northeastern US & Canada

International Business Machines – Littleton, MA (2010 - 2014)

    IT Software Specialist: Rational Brand, Process Support and Software Development Tools
  • Customer Implementation Plans, Readiness Plans, and Statement of Work contract deliverables
  • Sales and Support role delivering expertise and coaching for development process for greater Northeast

Texas Instruments – Waltham, MA (1999-2009)

    Field Sales/Applications Engineer
  • Exceeded annual revenue goals
  • OMAP Product Specialist (Arm Cortex-A8) for local accounts
  • Key contributor enabling the largest VoIP design start in the Northeast ~$5M annual revenue
  • Led the team of field applications engineers for VoIP product lines in Americas region: 2002-2006
    • Organized weekly world-wide support team call
    • Facilitated annual product training updates for global FAE team
  • Delivered RFP technical responses, proposals, quotes and contractual terms approvals
  • Presented and lobbied for customer required features direct contribution providing feasibility demo of Video “IP Phone”
  • Managed Systems Engineering of customer projects (compensation based on project milestones):
    • Met prospective customer requirements by presenting TI software for assessment, evaluation, and delivered trial installations for comparing against competitors’ features.
    • Directed design feedback for TI’s software use by reviewing customer’s hardware design, external PLD, VHDL/Verilog code, along with the schematic and design documentation.
    • Debugging of customer logic issues, silicon defects, and hardware, firmware, or SW issues.
    • Assure build process, Makefiles, and configuration scripts are working properly by directing software developer’s efforts with initial installation and configuration of software tools.

Other employers prior to 1999 include:

Riverton Software – Cambridge, MA

Rational Software – Lexington, MA

Cadre Technologies – Providence, RI and Wellesley, MA

Harvard University, Extension School – Cambridge, MA

Hewlett Packard, Colorado Springs, CO and Lexington, MA

Workstation Experience

  • Microsoft Office: Excel, Word, PowerPoint, SharePoint, web team communication and coordination tools
  • Project Management: IBM Rational Team Concert “RTC”, Microsoft Team Foundation Server “TFS” and MSFT Project, Team Sharepoint, IBM’s BlueWorks project workflow tool (as integrated with RTC) for Business Process Modeling “BPM” and work flow (BlueWorks also ties into IBM’s RRC Requirements tool).
  • Cloud based and VMware expert user of enterprise apps including Web services, SQL Server, Oracle 11G, Derby & Apache web application servers, collaborative provisioning of cloud based Software as a Service.
  • Network wide software application installation and configuration in various topologies: App Dev tool suites, support platforms, build/make, Continuous Integration “CI” and Configuration Management “CM”.

Various Software Development Tools / Methodologies

  • IBM Process Management tools for Agile and Structured (waterfall) methods using Team Concert
  • DOORS Requirements Management software, also Rose Developer (Object Oriented SW Modeling)
  • Rational Quality Manager “RQM” test management and test automation software
  • IBM Rational Requirements Composer “RRC” for Management of Requirements for an Enterprise
  • Agile Development: Thought work’s Mingle for Scrum and eXtreme Programming “XP”
  • Software development tools, C, C++, C#, assembly, build, debug and make; OE Linux and VxWorks
  • Scripting languages: Perl, Unix shell programming: sh, ksh, csh; TcL and PowerShell (Windows)

Teaching and Facilitating

  • Agile Teams - delivered multiple hands-on lab exercises at Commonwealth of MA for state employees
  • "Virtual Open Labs Workshop" on Software Systems (Westford MA in IBM’s Executive Briefing Center)
  • Test Conductor “Hands On Cloud-based Labs & Lecture” on IBM’s Software Quality Assurance tool suite
  • Requirements Management for Dev. Teams, Quality Manager, hands-on labs at Commonwealth of MA
  • Agile/SCRUM Project Management, webinar (lunch 'n learn, web presentation) with 150 participants

EDUCATION:

  • BS in Computer Science with a minor in Electrical Engineering, University of Vermont, Burlington, VT

  • IEEE Workshop, Woburn, MA - SW Development for Medical Device Manufacturers (2009)
  • Certified Energy Manager: CEM Workshop, Woburn, MA - Candidate for Certification (July, 2009)
  • Writing Workshop: Karmê Chöling, West Barnet VT – Seminar with author Susan Piver (2009)
  • C6000 DSP Integration Workshop Waltham MA - Texas Instruments Signal Processors (2008)
  • Certified MS Win/CE Training, BSquare Corporation - Embedded Solutions for Windows (2008)

VOLUNTEER COMMITMENTS:

    Red Cross, regular blood donor

    Habitat for Humanity, volunteer in Lawrence, MA

    Winchester Historical Society, board member

    Hurricane Katrina Relief, volunteer in Winchester Congregational Church group

    Vermont Historical Society, member


    Habitat for Humanity